Amazon’s AI Summarizes Comments

MetaversePlanet November 14, 2023

0 2 minutes read

Amazon has unveiled a cutting-edge AI-powered shopping feature, which is currently exclusive to users in the United States. This feature leverages generative AI technology to assess products through user reviews.

By condensing thousands of customer reviews into a succinct paragraph, this tool presents a quick and insightful method for evaluating the quality and attractiveness of products. As interest in artificial intelligence continues to surge globally, initiatives like this from Amazon signify important advancements in weaving AI into everyday consumer interactions.

This shopping feature is a fusion of technology and consumer feedback, offering an innovative way to navigate online shopping.

AI summarizes thousands of customer reviews in a single paragraph

Amazon has recently introduced a feature that utilizes AI to create summaries from hundreds or thousands of user reviews for products into a concise, informative paragraph. This summary emphasizes the aspects of the products that users have found to be favorable or unfavorable.

After several months of testing, this feature is now available to a limited number of users in the United States via Amazon’s mobile app. Currently, its use is restricted to a select assortment of products, such as televisions, headphones, and tablets. The exact timing for a wider rollout of this feature is yet to be determined.

The screenshots provided make it clear that the AI-generated summaries on Amazon are crafted for easy comprehension.

Typically, these summaries tend to underscore the positive features of products more significantly, with less emphasis on the negatives, which are often mentioned towards the end. This tendency towards highlighting the positive could stem from the initial emphasis on products with high ratings. How this system fares with lower-rated products is yet to be fully assessed, as this will truly test its capacity to offer a balanced perspective.

Amazon has specified that these summaries will only draw from reviews made by verified purchasers. This measure aims to reduce the influence of fraudulent reviews on the summarization process.

While the use of AI to condense customer reviews may streamline the decision-making journey for users, concerns regarding the reliability of these summaries persist. Considering that the ultimate aim of businesses is to promote product sales, the neutrality and credibility of such AI-generated summaries are open to examination.